Terms of Service

Effective Date: January 9, 2026
Last Updated: January 9, 2026

Welcome to StaffTraq. These Terms of Service ("Terms") govern your access to and use of StaffTraq's employee scheduling platform, including our website, applications, and services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Definitions

• "Organization" means a business or entity that subscribes to StaffTraq to manage employee scheduling.
• "Administrator" means a user with owner or admin privileges within an Organization.
• "Member" means any user (employee, manager, admin, or owner) associated with an Organization.
• "Customer Data" means any data uploaded, submitted, or otherwise transmitted by users through the Service.

2. Account Terms

2.1 Account Creation

To use StaffTraq, you must:

• Be at least 16 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

2.2 Organization Accounts

When you create an Organization, you represent that you have the authority to bind that entity to these Terms. The Organization owner is responsible for all activity within the Organization.

2.3 Account Security

You are responsible for safeguarding your login credentials and for all activities that occur under your account. StaffTraq is not liable for any loss or damage arising from your failure to protect your account.

3. Acceptable Use

3.1 Permitted Use

You may use StaffTraq only for lawful purposes and in accordance with these Terms.

3.2 Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service or servers
• Use the Service to send spam or unsolicited communications
• Impersonate another person or entity
• Use automated tools (bots, scrapers) without our permission
• Resell, sublicense, or redistribute the Service without authorization
• Use the Service to discriminate against employees based on protected characteristics

3.3 Content Standards

Any content you upload, including messages, files, and profile information, must not be illegal, offensive, defamatory, or violate the rights of others.

4. Data Ownership

4.1 Your Data

You own your data. Customer Data remains the property of the Organization that uploaded it. StaffTraq does not claim ownership of any Customer Data.

4.2 License to StaffTraq

By using the Service, you grant StaffTraq a limited, non-exclusive license to use, store, and process Customer Data solely to provide the Service. This license terminates when you delete the data or close your account.

4.3 Data Portability

You may export your data at any time through the Service. We provide data export in standard formats (JSON, CSV) to facilitate portability.

4.4 Data Retention

We retain Customer Data in accordance with our Privacy Policy and applicable legal requirements. When you delete your account or Organization, we will delete your data except as required by law (e.g., payroll records for tax purposes).

5. Service Availability

5.1 "As Is" Basis

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

5.2 Scheduled Maintenance

We may temporarily suspend the Service for maintenance. We will provide reasonable notice when possible, but emergency maintenance may occur without prior notice.

5.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes that affect your use.

6. Payment Terms

6.1 Subscription Fees

StaffTraq offers paid subscription plans. By subscribing, you agree to pay the applicable fees. All payments are processed through Stripe.

6.2 Billing Cycle

Subscriptions are billed in advance on a monthly or annual basis, depending on your plan. Fees are non-refundable except as required by law.

6.3 Price Changes

We may change our prices with 30 days' notice. Price changes will take effect at the start of your next billing cycle.

6.4 Taxes

Fees are exclusive of applicable taxes. You are responsible for paying any taxes associated with your use of the Service.

7. Intellectual Property

7.1 Our Intellectual Property

StaffTraq, including its logos, software, design, and content, is owned by StaffTraq and protected by intellectual property laws. You may not copy, modify, or distribute our intellectual property without permission.

7.2 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, royalty-free license to use that feedback without obligation to you.

8. Limitation of Liability

8.1 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAFFTRAQ AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Actions of third parties

8.2 Liability Cap

In no event shall StaffTraq's total liability exceed the greater of (a) the amount you paid us in the 12 months prior to the claim, or (b) $100 CAD.

8.3 Basis of the Bargain

These limitations reflect a reasonable allocation of risk and form an essential basis of the agreement between you and StaffTraq.

9. Indemnification

You agree to indemnify, defend, and hold harmless StaffTraq and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Customer Data you upload or transmit

10. Termination

10.1 Termination by You

You may cancel your account at any time through the Service settings. Upon cancellation, your subscription will end at the conclusion of the current billing period.

10.2 Termination by StaffTraq

We may suspend or terminate your account if you breach these Terms or engage in prohibited activities. We will provide notice unless immediate action is necessary to protect the Service or other users.

10.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• You may export your data within 30 days (unless terminated for cause)
• We will delete your data in accordance with our Privacy Policy
• Provisions that should survive termination will remain in effect

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles.

11.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us at legal@stafftraq.com to attempt to resolve disputes informally.

11.3 Jurisdiction

Any legal action arising from these Terms shall be brought exclusively in the courts of Alberta, Canada. You consent to the personal jurisdiction of such courts.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and StaffTraq.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

12.5 Notices

We may provide notices through the Service, by email, or by posting on our website. You are responsible for ensuring your contact information is current.

13. Changes to These Terms

We may modify these Terms at any time. We will provide notice of material changes by posting the updated Terms and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14. Contact Us

For questions about these Terms, contact us at: